Shipping and Delivery

Your Rimol Shipment: What to Expect

Thank you for your Rimol purchase! Here is what to expect regarding shipping and delivery of your Rimol order:

Getting your items shipped? Start here.

1. ORDER ACKNOWLEDGEMENT Once your order has been submitted and any required payment is received, you will receive an ORDER ACKNOWLEDGEMENT email from our office confirming an expected ship date.

2. SHIPMENT When your order has left our factory, you will receive a SHIPMENT TRACKING email from our office containing details on expected arrival date, tracking numbers, and any other pertinent information.
• No pickup or delivery date can be guaranteed. Inclement weather can affect pick up and / or delivery dates.
• Some items, such as polycarbonate panels and ridge vent motors, ship directly from our vendors and may arrive at different times.

3. INSPECT FOR DAMAGE: When your order arrives at your shipping address, thoroughly inspect and take pictures of the load on the trailer to verify contents and condition.
• If there is any damage, note it on the driver’s Bill of Lading, and take a picture of the BOL.
• Should a damaged item be received, photos of the damaged material - and a photo of the Bill of Lading with damage noted on the driver’s copy - are required to be sent to customerservice@rimol.com within 24 hours.

4. UNLOADING: Customer is expected to unload the truck; it is not the driver’s responsibility!
• While not necessary, a tractor with forks is often helpful during unloading, or you may separate the pallet into individual pieces to unload.
• It will be helpful to have several people on site to assist with unloading.

5. UNBOXING: Once you have unloaded your shipment, one of the boxes will be labeled "OPEN FIRST." This box contains your instruction manual, parts list, and Rimol care kit. As you are unboxing, refer to your instruction manual and parts list to make sure that you have received all items in your order.
• If you discover any damage or missing items during the unboxing process, please contact customerservice@rimol.com as soon as possible.

IMPORTANT NOTES
• Most structure orders ship in 53’ tractor-trailers. Please note upon ordering if you require an alternative delivery method.
• Not all trucks come equipped with a lift gate, and the use of one may require an additional delivery charge.
• All items within your shipment will be labeled with your customer code.
• REFUSE DELIVERY OF ANY ITEMS SHIPPED SEPARATELY if a piece of equipment has obvious damage upon arrival.
• Please refer to photos below for examples of what your Rimol shipment may look like.

Picking up your order in person? Start here.

• Warehouse address: 40 Londonderry Tpk #2D, Hooksett, NH 03106
• When you arrive at our warehouse, please visit the office for a copy of your order and to make payment if necessary.
• Pickup hours are between 8am and 2pm.
• Our office will contact you in advance to confirm your scheduled pickup date, time, and type of truck/trailer you will be bringing, or to reschedule the pickup date if necessary.

Please arrive in a vehicle that is appropriate for the size of your order. Vehicle requirements are as follows:

BOX TRUCKS
• 26-ft long option for Nor’easter, Northpoint, or Eastpoint greenhouse
• For a Bobcat greenhouse, select a 17-ft long option or bigger
• For a Shade Structure or Benches select a 17-ft long option or bigger
• Please remove all trash, debris, and miscellaneous items from truck before arrival

FLAT BED TRAILERS
• Minimum of 18-ft long
• Remove all trash, debris, and miscellaneous items from trailer before arrival
• If your trailer has a gate or ramps, please remove them before arrival
• Empty pickup beds will allow for safer transport of any doors/shutters

MATTERHORN AND INSTITUTIONAL (POLYCARBONATE) GREENHOUSES: TRAILERS ONLY
• Due to length of steel/aluminum, these will require a minimum of a 25-ft flatbed trailer.
• We cannot load these in box trucks!

Your Polycarbonate Delivery: What To Expect

Your polycarbonate delivery will come separately from your greenhouse shipment. Please watch the video below to prepare for your polycarbonate delivery.