Contact Us
Have a question that we didn't answer here? Send us an email at customerservice@rimol.com, call us at (603) 629-9004 or fill out our contact form at the link below!
Rimol is committed to providing top customer service to assist you in your growing journey
Frequently Asked Questions
Just purchased a new Rimol Greenhouse? Here is what to expect regarding shipping, delivery, installation and more.
When will my order ship?
Once your order has been submitted and any required payment is received, you will receive an email from our office confirming an expected ship date. If you need to reschedule your shipment for any reason, you can always respond to this email, contact your sales representative or reach out to our office directly at (603) 629-9004.
How will my order ship?
Most of our structure orders ship in 53' tractor trailers. Smaller parts and pieces orders may ship via UPS. Our office will communicate details with you so you know exactly what to expect with your shipment, including the type of truck to expect and whether you will be receiving multiple deliveries.
When will my order arrive?
When your order has left our factory, you will receive a shipment tracking email from our office containing details on expected arrival date, tracking numbers, and any other pertinent information.
What if something on my order is missing or damaged?
When your order arrives at your shipping address, thoroughly inspect and take pictures of the load to verify contents and condition. If there is any damage, note it on the driver’s Bill of Lading, and take a picture of the BOL. Should a damaged item be received, photos of the damaged material - and a photo of the Bill of Lading with damage noted on the driver’s copy - must be sent to customerservice@rimol.com within 24 hours.
During the process of unboxing and installation, if you find that any items are missing or damaged, please reach out to customerservice@rimol.com as soon as possible and we will help to remedy the situation.
Do you offer customer pickup?
Yes! Any order can be picked up from our factory in Hooksett, NH. Please inform your sales representative if you are interested in picking up your order and they will provide you with details. You will need to pick up in a vehicle that is appropriate for the size of your order. You can view vehicle requirements here.
Does Rimol offer greenhouse installation services?
Rimol does not offer greenhouse installation, but we partner with many reputable installers around the country who have experience with our structures. If you would like to be connected with a Rimol installer, please contact your sales representative or reach out to us at customerservice@rimol.com. Our team is also available to respond to installation questions at any step along the way - simply call us at (603) 629-9004 and we can help.