Policies and Conditions
We ship your orders using the most common shipping methods: UPS, less-than-truckload (LTL), and special carrier (dedicated tractor-trailer, box truck, or flatbed). We reserve the right to select the most reliable carriers; if you require special shipping instructions, please let us know. We normally ship the most economical way unless otherwise instructed.
Freight Shipments
The original (driver’s) Bill of Lading indicates that the material shipped has now become your property and is an acknowledgement by the transportation company of the receipt of the property in good condition. Safe delivery of the shipment is the responsibility of the carrier. Please examine your shipment carefully before signing the BOL. NOTE ANY DAMAGE ON THE DRIVER’S BOL AND TAKE A PICTURE OF IT. We will assist in recovery of lost merchandise.
Damage or Shortage
DO NOT accept the shipment without shortage or damage notated on the driver’s copy of the BOL. Failure to do so may jeopardize your recovery. If any concealed damage or shortage is discovered when unpacking, leave the material and the packing as is, and notify Rimol. When checking shipments, compare what was received with the packing lists, typically provided in the front of the instruction manual that comes with your order.
Claims with freight companies must be made promptly. Freight companies will not consider a claim presented after nine months from the date of shipment.
United Parcel Service
We cannot ship all materials via UPS. There is a maximum weight per package of 150 pounds, a maximum length of 108” and a maximum size of 130” in length and girth combined. All UPS shipments require a street address and a zip code.
Returns
No merchandise may be returned without authorization from our office. Merchandise must be returned within 60 days of purchase. Invoice number and date of purchase is required for any/all returns. A restocking charge of 20% is charged on all returns unless merchandise is defective. ITEMS THAT ARE SPECIAL ORDERED, MADE TO CUSTOMER SPECIFICATIONS, NON-INVENTORY, OR NON-STOCK CANNOT BE RETURNED FOR ANY CREDIT DUE TO THEIR SPECIAL NATURE.
Sales Tax
Appropriate state tax will be charged on all items unless we have a copy of your tax-exempt certificate on file.
Recommendations
We are not responsible for damage or failure due to recommendations provided by Rimol Greenhouses or our vendors.
Notice to the Purchaser
The following is made in lieu of all warranties expressed or implied. Seller’s and manufacturer’s only obligation shall be to replace the product proved to be defective. Neither seller nor manufacturer shall be liable for any injury, loss, or damage, direct or consequential, arising out of the use or the inability to use the product. Before using, user shall determine the suitability of the product for his intended use, and user assumes all risk and liability whatsoever in connection therewith. The foregoing may not be changed except by an agreement signed by officers of seller and manufacturer.